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FREQUENTLY ASKED QUESTIONS (FAQs)

  • Do I need to make an appointment, or can I walk in?
    While we accept walk-ins, appointments are recommended to ensure availability.
  • Do you offer same-day services?
    Depending on the service, we may offer same-day sessions or printing. Contact us for urgent requests.
  • What is your cancellation policy?
    Cancellations made at least [24-48 hours] in advance are eligible for a full refund or rescheduling.
  • Can you do on-location photography?
    Yes, we can! Additional charges may apply for travel expenses and setup.
  • Can I bring my own props or outfits for the shoot?
    Absolutely! We encourage you to bring items that reflect your style and personality.
  • Can I only get the softcopy versions of my photos?
    Yes, but the fees may vary.
  • Can I preview my photos before they are edited?
    Yes, we provide a preview of your photos, and you can select your favorites for final edits.
  • How long does it take to get my photos printed?
    Standard printing usually takes [1-3 days], while custom orders might take longer.
  • Can you restore old or damaged photos?
    Yes, we offer photo restoration services. Please bring the photo to our studio for an assessment.
  • How do I book a session?
    You can book a session by calling us at +6011-6868 8186, or visit our studio in person.
  • What happens if I need to reschedule my session?
    Please contact us at least [24-48 hours] before your scheduled time to reschedule.
  • How will I receive my photos?
    Photos can be delivered digitally via email or USB. Printed photos can be picked up at the studio or shipped to your address.
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